Terms & Conditions
Effective Date: 12 Feb, 2025
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern the use of the Time AI platform (“Service”) by business clients (“Client” or “you”).
1.2 The Service is provided by Time AI, operated solely by Omar Khaled Ibrahim Farag in his personal capacity, doing business as “Time AI.” (For these Terms, “I,” “me,” or “my” refers to Omar Khaled Ibrahim Farag.)
1.3 By accessing or using the Service, you agree to be bound by these Terms, as well as by our Privacy Policy and Refund Policy (each incorporated by reference).
1.4 All payments for the Service are processed through Paddle, the Merchant of Record; by completing a Transaction, you agree to comply with Paddle’s guidelines as part of this Agreement.
2. Definitions
2.1 “Service” means the AI assistant solutions provided by Time AI, including any associated support, updates, and documentation.
2.2 “Product” means the AI assistant software and any related enhancements or updates provided through the Service.
2.3 “Subscription” means any recurring payment arrangement granting access to the Product.
2.4 “Client” means any business entity using the Service.
2.5 “Transaction” means any purchase or subscription processed via the Service.
2.6 “Paddle” means Paddle.com, acting as the Merchant of Record for all Transactions.
3. Grant of License and Access
3.1 License Grant. Subject to these Terms and full payment of fees, I grant you a limited, non-exclusive, non-transferable license to access and use the Product solely for your internal business purposes.
3.2 Access to the Service. You will receive access credentials (a login and password) to use the Service. You are responsible for keeping these credentials confidential and must not share them with unauthorized persons. 3.3 Subscriptions. Access to the Product is provided on a subscription basis. Subscriptions automatically renew unless terminated as provided in these Terms. 3.4 Usage Restrictions. You agree not to:
(a) use the Service for any unlawful or unauthorized purpose;
(b) modify, reverse engineer, or resell the Product or any portion of the Service;
(c) share your credentials or permit unauthorized access; or
(d) engage in any activity that interferes with or disrupts the Service (e.g., excessive API calls or attempts to bypass security measures).
4. Use of the Service
4.1 Permitted Use. You may use the Service solely for your internal business operations and to support your business activities as described when you subscribe.
4.2 Acceptable Use. In addition to the restrictions above, you must adhere to any additional guidelines or an Acceptable Use Policy (published on our website) which details prohibited conduct such as: - Unauthorized access, data mining, or scraping of the Service
- Distribution of malicious software or engaging in fraudulent activities
- Use of the Service in a manner that could damage, disable, overburden, or impair the Service’s infrastructure or interfere with any other party’s use
4.3 User Obligations.
(a) You are responsible for ensuring that all individuals accessing the Service (your “Authorized Users”) comply with these Terms.
(b) You must provide accurate and complete information during registration and promptly update any changes. 4.4 Modification of Service. I reserve the right to update, modify, or discontinue the Service (or any portion thereof) at any time. Continued use of the Service after changes constitutes your acceptance of the modified Terms.
5. Payment, Billing, and Refunds
5.1 Fees. All fees are communicated at the time of purchase and are subject to any applicable taxes.
5.2 Payment Processing. Payments are processed solely via Paddle; by completing a Transaction, you agree to adhere to Paddle’s payment and refund policies.
5.3 Billing Information. You must supply and maintain accurate billing information.
5.4 Refunds and Cancellations.
(a) Refunds are provided at my sole discretion and in accordance with our published Refund Policy.
(b) You may cancel your Subscription by providing notice at least 48 hours before the end of the current billing period. Cancellation takes effect at the next renewal, and no refunds will be issued for the current period.
5.5 Chargebacks. Unauthorized chargebacks or fraudulent disputes may result in suspension of your access and additional fees as per Paddle’s guidelines.
6. Intellectual Property
6.1 Ownership. All intellectual property rights in the Product, Service, and associated materials remain exclusively with me.
6.2 Restrictions. You shall not copy, modify, distribute, or create derivative works from the Product except as expressly permitted under these Terms.
7. Data Protection and Privacy
7.1 Compliance. I am committed to complying with all applicable data protection laws (e.g., GDPR, CCPA) and have implemented reasonable safeguards to protect Client data.
7.2 Privacy Policy. Please refer to our Privacy Policy (available at [Insert Privacy Policy URL]) for detailed information on data collection, processing, and security practices.
7.3 Client Data. You retain ownership of all data you provide (“Client Data”), and I will use it solely to provide the Service as described herein.
8. Service Performance and Updates
8.1 Availability. I will make reasonable efforts to ensure the Service is available; however, I do not guarantee uninterrupted or error-free access.
8.2 Maintenance and Updates. I may perform routine maintenance and release updates (including security patches and new features) without prior notice. Scheduled maintenance will be communicated when possible. 8.3 Service Usage. You agree to use the Service in accordance with these Terms. Any misuse that degrades the performance or integrity of the Service may result in suspension or termination of your access.
9. Warranties and Disclaimers
9.1 No Warranty. The Service and Product are provided on an “as is” and “as available” basis without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
9.2 Disclaimer. I do not warrant that the Service will meet your requirements, be error-free, or secure from unauthorized access.
10. Limitation of Liability
10.1 Limitation. To the maximum extent permitted by law, my total liability for any claims under these Terms shall not exceed the total fees you paid during the 12 months preceding the claim.
10.2 Exclusions. I shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.
11. Governing Law and Dispute Resolution
11.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of Egypt (or your preferred jurisdiction if different), without regard to conflict of law principles.
11.2 Dispute Resolution. Any disputes arising from these Terms shall be resolved through binding arbitration in [Your Preferred Location, e.g., Cairo, Egypt]. Judgment on the award may be entered in any court with jurisdiction in that location.
12. Term and Termination
12.1 Term. These Terms commence on the Effective Date and continue until terminated by either party as provided herein.
12.2 Termination for Cause. I may immediately suspend or terminate your access to the Service if you breach these Terms.
12.3 Effect of Termination. Upon termination, your right to use the Service ceases, and any accrued fees remain payable.
13. Using Our Services
13.1 Service Use Guidelines.
(a) Clients must use the Service only for lawful business purposes and in accordance with these Terms.
(b) Clients shall not engage in any activity that could harm, disrupt, or overburden the Service or its infrastructure.
(c) Clients agree not to attempt to bypass or subvert any security measures in place on the Service. 13.2 User Responsibilities.
(a) You are responsible for ensuring that all Authorized Users understand and comply with these Terms.
(b) You must not use the Service in a manner that violates any applicable laws or third-party rights. 13.3 Content Guidelines. Any content uploaded or used in conjunction with the Service must be lawful, accurate, and not infringe on any intellectual property rights. Any misuse may result in termination of access.
14. Miscellaneous
14.1 Entire Agreement. These Terms, along with our Privacy Policy and Refund Policy (each incorporated by reference), constitute the entire agreement between you and Time AI regarding the Service.
14.2 Severability. If any provision of these Terms is held unenforceable, the remaining provisions shall continue in full force and effect.
14.3 No Waiver. The failure to enforce any provision shall not be deemed a waiver of that provision or any other provision.
14.4 Amendments. I reserve the right to modify these Terms at any time. Any changes will be posted on our website, and continued use of the Service constitutes acceptance of the updated Terms.
15. Contact Information
If you have any questions or concerns regarding these Terms, please contact me at:
Email: omar@timaisolutions.com